Client Information

Welcome, New Clients! Thank you for choosing Innovative Psychological Consultants to help you with your healthcare needs. We are confident we can help you achieve your goals and be successful.

Appointments

You can call our main number at 763-416-4167 and our schedulers will be happy to help you find the right provider for you.

Alternatively, you can go to our online scheduling request form and fill out your preferences, and preferred method of contact, and we will get back to you to schedule your appointment.

 

Scheduling Request

Once you have begun working with your clinician, you will be able to schedule directly with them for future appointments. Save yourself time by completing the initial paperwork forms noted in the “First Time Visit” section.

  • No Shows/Late Cancellations: Your appointment time has been reserved for you. If you are unable to keep your appointment, please notify our office at least 24 hours in advance so we can offer that appointment to another patient who is seeking services. If we are not notified in advance, there is the possibility you will be charged for the missed appointment.
  • Custody Issues & Therapy for Minors: It is the policy of IPC that for minor children, where legal custody is split (joint) between parents or guardians who are no longer married or cohabiting, we need authorization and signature from both parents on our “Informed Consent for Therapy & Payment” and “Confidentiality Notice” prior to the child being seen. These forms can be downloaded above, completed, and brought to the first session.

If you have questions, please call our office: 763-416-4167

Important Forms

First Time Visit

To help save you time when you arrive for your first appointment, you may print, complete, and bring our Intake Data Sheet, Confidentiality Notice, and Informed Consent for Therapy prior to your first visit. If you cannot complete these forms ahead of time, we ask that you arrive a 10-15 minutes ahead of your scheduled appointment time to complete the forms in the office.

For your first appointment, we ask that you bring the completed forms and your current health insurance card so we can copy it. Thank you in advance for completing these forms. We look forward to meeting you and working together to help you achieve all your goals.

What to Expect

Your first appointment, whether it is with a therapist or a psychiatrist, is referred to as a diagnostic intake appointment. During this appointment, the clinician is trying to gather as much information as possible about the presenting issues as well as gather global information about various areas in your life including the past. We are trying to see the whole person in the big picture so we can formulate treatment options and recommendations to discuss with you at the end of that session. There is a lot of information to collect so the clinician will be asking a lot of questions. Future sessions will take on a much different look and feel.

Accepted Insurance Plans

We accept many insurance plans, including:

Frequently Asked Questions

We accept all major health insurance plans (BCBS, Health Partners, Medica, United Healthcare, Aetna, Preferred One, Cigna, Tricare, MN Medicaid (Medical Assistance), and Medicare) and many smaller health plans from around the country. If you don’t see your plan listed here, just give us a call and we can let you know if we are contracted with your plan to be in-network providers.

We bill all insurance plans electronically so you don’t have to worry about claims submission. Copays are due at the time of service. If you have co-insurance or are meeting a deductible, we will invoice you for the portion your insurance carrier does not cover.

For various reasons some clients elect to avoid using their insurance. You can call us and we can inform you of the cost of services depending on what types of services you are seeking.

Clients who are experiencing hardship and may currently be without insurance can call our office and talk with our scheduling staff about sliding fee options. Many of our clinicians will reduce the usual and customary fees to make it more affordable for those paying out of pocket. This is determined by the individual clinicians based on circumstances and availability. Please call for more information.

Our clinicians set their own schedules and they may change over time. Many offer some evening appointment times throughout the week, but not every day and not every clinician. Most clinicians do not offer weekend appointments, but in some instances it has been arranged. It is best to call scheduling and specific requests can be addressed to see if there is a possible opportunity to accommodate the time you are looking for.

The first appointment is referred to as a diagnostic intake appointment. During this appointment the clinician is trying to gather as much information as possible about the presenting issues as well as gather global information about various areas in your life including the past. We are trying to see the whole person in the big picture so we can formulate treatment options and recommendations to discuss with you at the end of that session. There is a lot of information to collect so the clinician will be asking a lot of questions. Future sessions will take on a much different look and feel.

We ask clients to provide 24 hour advance notice for cancellations. If your appointment is on a Monday, please call by Friday if you will need to miss your appointment. This allows us to make the appointment time available to clients on our waiting or cancellation list. If less than 24 hours notice is provided, a no show or late cancel fee is charged. If special circumstances are involved, please call and discuss this with scheduling or directly with your clinician.

Please check your medication container to see if the doctor has provided any refills on the label. If so, you need only call your pharmacy to request a refill. If the label indicates no refills, you should call your pharmacy to request a refill from the doctor. Your pharmacy will electronically, or via fax, send a refill request to our office with all the information we need.

In some instances your doctor may need to see you for a medication check prior to supplying a refill. Always schedule a follow up appointment after seeing your doctor for the time frame they specify and delays in refills should not be a problem. If your doctor needs to schedule with you, our staff will contact you. Once the doctor has reviewed the refill request and approved it, your pharmacy should contact you to pick up your prescription.

If you have questions about a bill, or about our billing process, please call the main number and we will attempt to answer your question on the phone. If we cannot answer your question, we will have a representative from our billing office contact you directly.