Tele-Therapy

I.P.C. comes directly to you. We are proud to offer tele-therapy services to clients seeking help who may not be able to make it to our clinic. You can access care from the comfort of your home, office, college dorm, or any secure location.

We use the OnCall Health video platform which can be used from any device or mobile phone. OnCall Health uses an encrypted platform and meets all HIPAA standards for security and confidentiality.

Who is Tele-Therapy for?

  • Clients with schedules that are too busy to get away from the office
  • Clients with medical conditions preventing you from getting to our office
  • Couples or families who struggle to find times that work for everyone
  • Clients that simply prefer to do therapy from home
  • Clients who run into childcare, work conflicts, car problems, or weather concerns
  • Clients living in rural areas with limited services
  • Students going away to college somewhere in Minnesota
  • Clients with travel anxiety or agoraphobia

How Does it Work?

Simply contact our office to schedule your online tele-therapy session. You will receive an email once we book the appointment time with OnCall. There will be a link in the email directing you to download the software or app onto your device. You will also receive some forms via OnCall to complete prior to your first appointment and submit online. Now you are ready for your first session. You will get a reminder email prior to the start of your session. At the designated time, simply log in and wait for your session to start.

 

Schedule An Appointment

"*" indicates required fields

Name*
This field is for validation purposes and should be left unchanged.

Looking for a Therapist or Psychiatrist?

Contact Us

Frequently Asked Questions

We accept all major health insurance plans (BCBS, Health Partners, Medica, United Healthcare, Aetna, Preferred One, Cigna, Tricare, MN Medicaid (Medical Assistance), and Medicare) and many smaller health plans from around the country. If you don’t see your plan listed here, just give us a call and we can let you know if we are contracted with your plan to be in-network providers.

We bill all insurance plans electronically so you don’t have to worry about claims submission. Copays are due at the time of service. If you have co-insurance or are meeting a deductible, we will invoice you for the portion your insurance carrier does not cover.

For various reasons some clients elect to avoid using their insurance. You can call us and we can inform you of the cost of services depending on what types of services you are seeking.

Clients who are experiencing hardship and may currently be without insurance can call our office and talk with our scheduling staff about sliding fee options. Many of our clinicians will reduce the usual and customary fees to make it more affordable for those paying out of pocket. This is determined by the individual clinicians based on circumstances and availability. Please call for more information.

Our clinicians set their own schedules and they may change over time. Many offer some evening appointment times throughout the week, but not every day and not every clinician. Most clinicians do not offer weekend appointments, but in some instances it has been arranged. It is best to call scheduling and specific requests can be addressed to see if there is a possible opportunity to accommodate the time you are looking for.

The first appointment is referred to as a diagnostic intake appointment. During this appointment the clinician is trying to gather as much information as possible about the presenting issues as well as gather global information about various areas in your life including the past. We are trying to see the whole person in the big picture so we can formulate treatment options and recommendations to discuss with you at the end of that session. There is a lot of information to collect so the clinician will be asking a lot of questions. Future sessions will take on a much different look and feel.

We ask clients to provide 24 hour advance notice for cancellations. If your appointment is on a Monday, please call by Friday if you will need to miss your appointment. This allows us to make the appointment time available to clients on our waiting or cancellation list. If less than 24 hours notice is provided, a no show or late cancel fee is charged. If special circumstances are involved, please call and discuss this with scheduling or directly with your clinician.

Please check your medication container to see if the doctor has provided any refills on the label. If so, you need only call your pharmacy to request a refill. If the label indicates no refills, you should call your pharmacy to request a refill from the doctor. Your pharmacy will electronically, or via fax, send a refill request to our office with all the information we need.

In some instances your doctor may need to see you for a medication check prior to supplying a refill. Always schedule a follow up appointment after seeing your doctor for the time frame they specify and delays in refills should not be a problem. If your doctor needs to schedule with you, our staff will contact you. Once the doctor has reviewed the refill request and approved it, your pharmacy should contact you to pick up your prescription.

If you have questions about a bill, or about our billing process, please call the main number and we will attempt to answer your question on the phone. If we cannot answer your question, we will have a representative from our billing office contact you directly.

How to Prepare for Your Online Counseling Appointment

Follow the instructions in the appointment confirmation email to set up your OnCall Profile and complete the consents for treatment and tele-therapy. Please try to do this at least 3 hours prior to the start of your online session to allow for adequate time to download and test the platform.
Download the OnCall App and ensure that you have the most recent version of Google Chrome, as this browser will provide the best experience. Please ensure that you have a strong internet connection and adequate modem speed.

Find a comfortable, private place to conduct your online session. Feel free to use headphones or ear buds for optimal sound quality during your session.